Serious about your security
THE SECURITY OF YOUR DATA AND EARNING YOUR TRUST IS CORE TO OUR BUSINESS
Data center security
Field Service CRM and your data is hosted on Amazon Web Services (AWS), a global leader in Infrastructure as a Service (IaaS). Amazon take physical and network security seriously. Their data centres are housed in nondescript facilities. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff, video surveillance, intrusion detection systems, and other electronic means. Access to their data centre floors requires two-factor authentication a minimum of two times. Amazon maintain multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. Their reports can be found on the AWS Compliance website and you can read more about the specifics of their approach at https://aws.amazon.com/security.
You choose who to invite to your Field Service CRM account and the permissions they have. Our team do not have access to login to your account. On rare occasions, it may be that we can better assist in investigating a problem you are having with Field Service CRM if we can access some part of your data in readable form. We would always ask your permission before taking this action and the process requires authorization and co-ordination across multiple personal and security layers internally.
Backup and availability
Our systems automatically replicate your data across multiple locations in real-time to maximize availability. Data is also constantly backed up to ensure we can restore access to your data and the service in the unlikely event that the data replicas in all locations fail at once. Our monitoring alerts us to any trouble and we have staff on-call at all times to quickly resolve unexpected incidents.
Updates and external review
We update Field Service CRM most days and because you access Field Service CRM via your browser you’re always on the latest version. We monitor security advisories and other security community output closely. We work promptly to upgrade the service to respond to potential new threats and vulnerabilities as they are discovered. We work with certified independent specialists on a regular basis to undertake systems penetration testing and source code reviews.
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